Contact The Net Zero Carbon Team
Our friendly team will go the extra mile to help you have the best possible experience before, during and after the conference day. No call centres and anonymous checklists, just a personal contact.
(Please note that all calls are recorded for training and monitoring purposes).
Helpdesk & FAQs
Booking & Payment Enquiries
There are 4 easy ways to register for the conference:
- Online here
- Phone +44 (0)20 3479 2299
- Post the booking for to Global Insight Conferences Ltd, 5-11 Lavington Street, London, SE1 0NZ. Please state your reference and name on the reverse.
- Email Global Insight Conferences on firstname.lastname@example.org
The easiest way to register is by using our secure online booking service with a credit or debit card. Alternatively, you can pay by bank transfer, cheque or you can ask to be invoiced.
Please note that all BACS/invoice registrations are subject to a £24.90 booking fee and all credit cards payments are subject to a 4% booking fee.
If you do book offline, please do quote your booking code, which can be found on your booking form.
Cards: We accept Visa, MasterCard, Maestro, Solo and American Express.
Cheques: These should be drawn on a UK bank account and made payable to: Global Insight Conferences Ltd and posted with the booking form to Global Insight Conference, 5-11 Lavington Street, London SE1 0NZ. Please state your reference and name on the reverse.
Bank Transfer: To make a bank transfer, please call +44 (0)20 3479 2299 for details. Alternatively, please use the details on your invoice.
You can also ask to be invoiced. If your company uses Purchase Order Numbers, please include this on your booking form, otherwise this may delay your booking process. Please note that all BACS/invoice registrations are subject to a £24.90 booking fee and all credit cards payments are subject to a 4% booking fee.
Payment is due as soon as you register for the conference. All orders placed on our online booking pages, by email, on the brochure’s booking form or over the telephone will all be followed up with an official booking confirmation email. Full payment is a requirement of entry into the event and you will be asked to guarantee your payment with a credit card to enter the conference rooms if you have not paid before the date of the conference. Should you fail to pay an invoice or do not attend the conference, you still remain liable for the sums due.
Placing your order: Payment is due on registering for the conference. Once you have registered for the event (online, via the telephone, via email or by filling in the booking form), you will receive your booking confirmation email and invoice within a few hours. A receipt of booking email confirmation from us constitutes a legally-binding contract and if after one working day you have not received your order confirmation, please call our Customer Services team on +44 (0)20 3479 2299 as there may be a problem with your booking.
Payment must now be received and cleared in full. Please see the relevant sections above for further information on how to pay.
Final confirmation: Once we have received payment in full, you will be sent your delegate joining instructions (including venue information, map etc).
Please note: Global Insight Conferences Ltd reserves the right to decline any booking. Payment is due on submission of your booking.
Payment must be made in full before the date of the conference. A credit card guarantee will be requested for delegates who do not have proof of payment on the day of the conference.
We are happy to make a substitution for you at no extra charge. Please send the name, job title and full contact details for the person attending in your place. Please note, however, that substitutions made on the day of the conference itself are at the discretion of the organisers.
Two or more delegates may not ‘share’ a place at the conference. Please make separate bookings for each delegate.
Yes, you may register on to the conference itself or any separately-bookable workshops onsite, our registration personnel will be happy to help you. We will need a credit or debit card guarantee for any bookings made on the day.
Yes, Global Insight Conferences Ltd needs to receive payment within 7 days following the early bird deadline in order for you to take advantage of the early booking discount.
No, we do not combine discounts but we will honour the best discount for you.
Your brochure code can be found on the top right hand corner of your booking form.
Yes, please call +44(0)203 479 2299 or email email@example.com to purchase these.
The distribution of presentation materials is subject to the speakers’ permission and are usually made available one week after the conference date.
The cost of overnight accommodation or any travel is not included in your registration fee.
Yes, all refreshments and lunch is included. Please email firstname.lastname@example.org if you have any special dietary requirements, other than vegetarian, which is included as standard. Please see the conference programme for specific timings for the refreshments and networking breaks.
The dress code is business casual.
Please bring your booking confirmation with you to the conference. We do not issue tickets for entry so your registration. You may find that having lots of business cards with you for the networking sessions is also helpful.
If you have any particular requirements, disabilities, access, or any other needs we should be aware of, please do let us know when you register for the event. Alternatively, please email email@example.com
Very occasionally, we may have to change the venue of the conference due to refurbishments or issues with the venue itself. Should this happen, you will be personally notified and sent all of the relevant information for the new venue. Our conference website will also be kept up-to-date of any changes.
This does vary, so please ask our Customer Service team onsite.
Conferences are organised many months in advance of the conference itself and as the date of the conference approaches, sometimes we may need to make substitutions, alterations or cancellations of the speakers and/or topics. This is due to speakers being unable to attend for personal or business reasons and whilst we make every effort to find a direct replacement, sometimes this is not possible within the timeframes we are given and in order to allow any replacement speaker to sufficiently prepare a quality presentation.
Global Insight Conferences Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be regularly updated on the individual event sites.
On the day of the conference, you will receive an online documentation pack with the updated agenda, delegate list, venue information and the speaker biographies.
The presentations will be made available one week after the event from the password protected area of the conference website and will remain up there for six months. Please note that not all speakers provide us with a presentation and that not all speakers will give permission for their presentations to be distributed.
Your conference documentation pack will be given to you when you register on the day of the conference. The speaker presentations themselves will be made available to all attendees one week after the conference.
We ask all of our speakers for permission to publish their presentations on the password protected area of the website for you to download post-event. Not all of our speakers give us permission to do so, or indeed prepare written presentations. What we are legally permitted to publish online will be made available to you as soon as the speakers have released their updated versions. This tends to be within one week of the conference itself and your private password will allow you access to the site for you to download at your leisure.
For networking purposes, the delegate list will be released on the day of the conference.
Please call our customers services team on +44 (0)20 3479 2299.
If you have opted-in to e-mail communication with Global Insight Conferences Ltd you will receive related market information and advanced notification of related conferences.
Due to privacy and confidentiality issues, press passes are not available at our conferences, except under exceptional circumstances. To enquire about any potential press pass, please email firstname.lastname@example.org.
We actively seek your feedback on your experience of the day. Our onsite questionnaires are relatively comprehensive and do cover most aspects of the day. Alternatively, please do call our customer services team on +44(0)20 3479 2299 or email your feedback to them at email@example.com.
Any other questions?
Please do not hesitate to email our customer services team at firstname.lastname@example.org who will respond to you promptly.
Please note that all phone calls are recorded for training and monitoring purposes.